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At Habibi Grill, all food is prepared fresh to order. We aim to provide high‑quality meals and reliable delivery service. This Refund Policy outlines the circumstances under which refunds may be issued.

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1. Order Accuracy
If your order is incorrect, missing items, or does not match what you paid for, please contact us immediately. We may request a photo or further details so we can resolve the issue promptly.

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2. Food Quality Concerns
If you believe there is an issue with the quality or safety of your food, please contact us as soon as possible. We may request photos or a description of the issue to assess the situation. Refunds or replacements are provided at our discretion.

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3. Delivery Issues
If your order does not arrive, you are entitled to a refund or replacement.
If delivery is delayed due to traffic, weather, or high demand, refunds are not guaranteed unless the order fails to arrive.

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4. Cancellations
Once an order has been accepted and food preparation has begun, it cannot be cancelled or refunded due to the perishable nature of our products.

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5. Third‑Party Orders
If you placed your order through a third‑party platform (such as Uber Eats, Deliveroo, or Just Eat), all refund requests must be made directly through that platform in accordance with their policies.

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6. How to Request a Refund
To request a refund or report an issue, please contact us with your order details:

habibigrillltd@gmail.com
01442 504540